Travel is back, baby, but the old rules no longer apply. “Covid-tested” flights, quarantine requirements applied and then abandoned on a whim, countries opening and then closing to foreigners … even the savviest travelers are banging their heads against the proverbial wall.

Enter the experts: travel agents and consultants, whose roles and responsibilities are intensely expanding. “We’ve always specialized in being a full-service tour operator, but ‘full service’ has taken on a new meaning now,” says John Spence, president of Scott Dunn USA.