What is AIR SUPPLY?
AIR SUPPLY is a curated collection of beautifully crafted and tasteful products that acts as a shopping companion to AIR MAIL. The products featured in our shop include items carefully chosen from drop ship partners and AIR MAIL-branded products alongside affiliates. They live in our storefront as long as they remain available on our partner’s sites.
To create an easy (and enjoyable!) shopping experience, we’ve placed icons underneath product images on collection pages to identify when you’ll be taken off our site to an affiliate (arrow) or if you will be adding to the cart on our site (tote bag).
Orders
How do I track my order?
Orders placed directly through AIR MAIL will provide an order confirmation e-mail. This will be followed by a separate e-mail once your order has been shipped containing your tracking number. If the items in your order are from different vendors, they will be sent out in separate shipments.
Purchases made on an affiliate partner’s site will follow their individual shipping procedures.
Can I cancel my order?
For orders placed directly through AIR MAIL, we can cancel orders that haven’t been shipped yet and refund your card. Please contact us at shop@airmail.news to do so.
Purchases made on an affiliate partner’s site will follow their individual policies and they should be contacted directly for any order inquiries or changes.
Shipping
When can I expect my order?
Processing and shipping times may vary. However, our dispatch timeline is currently 2-to-5 business days. If the items in your order are from different vendors, they will be sent out in separate shipments.
Do you ship internationally?
While many of our partners do ship internationally, we currently do not offer international shipping for AIR MAIL branded products, but you can find our products overseas at Shreeji Newsagents in London located at 6 Chiltern St, London W1U 7PT, United Kingdom.
Some vendors include taxes and duties in the final price but there may be cases where the carrier will contact you before delivery to pay additional charges. Please see individual product pages for details.
Drop ship vendors based internationally will have taxes and duties included in the final price paid at checkout when shipping to the United States.
Returns
What is your return policy?
You have 14 days from the date you receive your item to request a return. E-mail us at shop@airmail.news for approval and next steps.
Please do not send items back to AIR MAIL or the vendor before contacting us for approval.
Some items are marked as and considered final sale, including edible and Made to Order items. No returns will be approved for these.
Affiliate/Drop Ship Program
How can I feature my brand on AIR SUPPLY?
For inquiries about AIR SUPPLY’s dropship program and feature, please contact shop@airmail.news
For additional customer support please contact shop@airmail.news.
